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Getting in touch

You can get in touch with the team using the contact form below. From Friday 23rd December at 1pm our offices will be closed and will reopen Tuesday 3rd January, 2023. Any enquiries over the Christmas period will be replied to once we return to our offices. Our office hours are 8.30am to 5pm, Monday to Friday.

If you ever need any help processing an order please don't hesitate to contact us. The majority of our orders are personalised and dispatched via DPD within only 48 hours and we will deliver to any mainland UK address whether it be to home or work.


How do I contact the team?

By using the contact form or phone us on: 0345 9003414. Our Customer Service Department is open 8.30am to 5pm, Monday to Friday.

When will my order arrive?

The majority of our orders are personalised and dispatched via DPD Next Day delivery. We will deliver to any mainland UK address whether it be to a home or work address. On every product page there is a small clock symbol. Inside this clock it shows how many hours it takes to manufacture and personalise your gift. This is normally either 24 or 48 hours. A few products may take a little bit longer to manufacture and for these we show 72 hours (or 3 days) prior to us dispatching in the post. Wooden dog beds and accessories can take several weeks to produce. If your order has taken longer to arrive than you expected and you would like an update, please use the contact form and we can check to see where it is.

How do I place an order?

When you have found the gift you wish to personalise, click on the product and the personalisation software will load. At this page, you can enter a name or message via the Text box. Also on some gifts you have the option to upload a photo from via the Browse button. On certain products there is also the option in the text box to select your preferred font style and font size. When you have added your text or uploaded your photo there are also arrow buttons that move your photo up and down or from left to right. You can use the arrows to move your uploaded photo until you are happy with its positioning on your gift. Enter your required quantity and then 'Add to Cart' button at the bottom of the page. When you add to cart it will drag your personalised artwork through to checkout. When you pay for the product at checkout your artwork will automatically be sent to the factory to commence production.

I'm struggling to use the personalisation tool - what do I do?

You have a few options here. Firstly, follow the instructions above detailed in 'How do I place an order?' If you are still struggling after trying this, please phone the Boutique Gifts team on 0345 900 3414 between 8.30 am and 5pm Monday to Friday and they will talk you through the personalisation process.

What is printable on each product?

The printable or personalisation area is the space allocated for your photo or message on the gift you want to personalise. This space is recommended to us by the manufacturer and will vary depending on the product size. If you have a particularly long name or message that you want to include, please check the charecter limit.

Contact Form

Can't find what you're looking for? Our customer service team will aim to respond to your enquiry within 48 hours of receipt, Monday to Friday.

Please note, our offices will be closed from Friday 23rd December at 1pm and will reopen Tuesday 3rd January, 2023. All enquiries between this period will be answered when we return. 

Contact Us

Contact Information

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Please note, all our gifts are personalised, so we list a production time in addition to the delivery time - look out for the clock symbol. Production and delivery times don't include weekends. For more information view our FAQs.

Contact Details

The Print & Packaging People
Fountain Court
Millennium Business Park
NG19 7DW

Telephone: 0345 900 3414
Fax: 01623 422262

Read our FAQs