By using the contact form or phone us on: 0345 9003414. Our Nottingham based Customer Service Department is open 8.30am to 5pm, Monday to Friday.

The majority of our orders are personalised inhouse and dispatched via Royal Mail or the more premium DPD next day delivery service. We will deliver to any mainland UK address whether it be to a home or work address. On every product page there is a small clock symbol. Inside this clock it shows how many hours it takes to manufacture and personalise your gift. This is normally either 24 or 48 hours. A few products may take a little bit longer to manufacture and for these we show 72 hours (or 3 days) prior to us dispatching in the post. If your order has taken longer to arrive than you expected and you would like an update, please use the contact form or email us at sales@boutiquegifts.co.uk and we can check to see where it is.

When you have found the gift you wish to personalise, click on the product and the personalisation software will load. At this page, you can enter a name or message via the Text box. Also on some gifts you have the option to upload a photo from via the Browse button. On certain products there is also the option in the text box to select your preferred font style and font size. When you have added your text or uploaded your photo there are also arrow buttons that move your photo up and down or from left to right. You can use the arrows to move your uploaded photo until you are happy with its positioning on your gift. Enter your required quantity and then 'Add to Basket' green button at the bottom of the page. When you Add to Basket it will drag your personalised artwork through to checkout. When you pay for the product at checkout your artwork will automatically be sent to our workshop to commence production.

You have a few options here. Firstly, follow the instructions above detailed in 'How do I place an order?' If you are still struggling after trying this, please phone the Boutique Gifts team on 0345 900 3414 between 8.30 am and 5pm Monday to Friday and they will talk you through the personalisation process.

The printable or personalisation area is the space allocated for your photo or message on the gift you want to personalise. The size of this personalisation area has been recommended by our workshop will vary depending on the product size. If you have a particularly long name or message that you want to include, please check the character limit.